· Additional shipping fee may apply depending on the country.

· Delivery takes an average of 7-14 days.

· Delivery tracking is available from 5pm on the 2nd day of payment.

· For Inquiries, please contact us by e-mail.

・国によっては追加送料がかかる場合がございます。

・お届けまでに平均7～14日かかります。

・配送追跡はご入金2日目の午後5時より可能となります。

・お問い合わせはメールにてお願い致します

Shipping Policy

· We ship mainly by Rincos & Korea EMS, and we use the fastest delivery company(Rincos, Qxpress) possible depending on the country.

· If the name of the orderer and the name of the payer are different, please contact us by e-mail. If payment is not made within 7 days of placing an order, the order will be automatically canceled.

・主にRincosと韓国EMSで発送しており、国に応じて可能な限り最速の配送会社(Rincos、Qxpress)を使用します。 

・ご注文者名と支払者名が異なる場合はメールにてご連絡ください。ご注文後7日以内にお支払いがない場合、ご注文は自動的にキャンセルとなります。 

Refund & Returns Policy

1. On the order page, select Delivery Complete > Return Request - State the reason for size, exchange, refund, etc.

2. Enclose a memo stating your name, contact information, and reason for return 

3. Pay the shipping cost yourself and send it to the Shipping address.

· You can request an exchange or refund within 7 days of receiving the product. Delivery takes an average of 10-20 business days.

· Exchanges and returns are not possible in the following cases: 

 - Products that cannot be returned or exchanged at the bottom of the detail page.

 - In case the inner packaging material or hangtag is lost or damaged.

 - If it is impossible to resell after wearing, such as contamination, severe wrinkling, perfume, etc.

- If the shipping cost is not paid, the amount will be deducted and refunded.

· If there is a product defect, please contact us through email. Shipping costs are fully borne by us. However, if it is intentionally damaged, it will be returned for cash on delivery and legal action may be taken.

DT & IP Promotion

contact@visualsuspect.kr