Shipping Policy

- Orders are shipped via FEDEX, EMS Korea, or the fastest available carrier depending on the destination country.

- Additional shipping fees may apply based on the destination.

- If your order includes pre-order items, the entire order will be shipped together on the pre-order delivery date.

- If the recipient refuses delivery, the order will be returned to Korea and will not be reshipped.

- Average delivery time is 3–14 business days.

Customs and Taxes

- For products manufactured in China, all applicable duties and taxes are included in the product price. In such cases, your order will be shipped DDP (Delivered Duty Paid), and no additional charges will apply upon delivery.

 - If duties and taxes are not included in the product price, your order will be shipped DDU (Delivered Duty Unpaid). In this case, duties, fees, and import taxes may be charged at the time of delivery. These charges are determined by your local customs office and must be paid in order to receive your shipment. For further details, please contact your local customs authority.

Refund

- Items must be returned to our warehouse before a refund or exchange can be processed.

- Refunds are issued to the original payment method and may take up to 10 business days or longer.

- For detailed refund inquiries, please contact us at contact@visualsuspect.kr.

Return and Exchange Policy

Method

1. Returns or exchanges must be requested within 7 days of receiving the product.

2. On the Order page, select Complete Delivery > Request a Return and provide the reason (e.g., size, exchange, refund).

3. Send your order information and reason for return to contact@visualsuspect.kr.

4. For customer convenience, returns are processed through a direct pickup service.

5. Returns are arranged through our partnered courier service, which will pick up the item directly.

6. Please hand the packaged item to the courier driver.

7. Exchanges and refunds will be processed after product inspection.

8. Return shipping costs will be deducted from your refund using the same payment method.

9. In cases of defective or incorrect items, return shipping fees will be covered by us.

Exceptions

Exchanges or refunds are not available in the following cases:

- Returns due to change of mind or size issues (cost borne by customer).

- Products marked as non-returnable/non-exchangeable on the product detail page.

- Missing or damaged internal packaging or hang tags.

- Items that cannot be resold due to wear, stains, strong odors, or significant wrinkles.

- Minor irregularities from production (e.g., loose threads, slight marks, uneven patterns) are not considered defects.

- Products showing clear signs of use (scratches, wrinkles, stains).

- Accessories, socks, and underwear are non-returnable.

Product Defects

-  If you receive a defective product, please contact us by email. We will cover all shipping costs.

-  However, if the item is found to be intentionally damaged, it will be returned at the customer’s expense, and legal action may be taken.