📦 Shipping Policy

International Shipping Cost

All prices in USD($) and the shipping cost is $25. Additional shipping fees may be charged on top of the base rate depending on the counntry of residence.



International Shipping Period

We usually process and dispatch orders within 1-2 business days upon receipt. You will receive an email update as soon as we arrange the shipment of your order, which will also include a tracking link.


Delivery usually takes 2-4 business days, but may take 7-10 business days depending on the country. For fast delivery, we use DHL, EMS, etc. Please make sure to properly fill out all the fields of the shipping address, especially your first and last name, for a quick and hassle-free delivery. Please send enquiries to visualsuspect.jpg@gmail.com



Shipment Delays(Covid-19)

Please be aware there may be delays on all international shipping due to covid-19 restriction & new brexit import and export rules.



All Orders Are Shipped From

BadBlue 3F 

33, Myeonmok-ro 48-gil, Jungnang-gu,

Seoul, Republic of Korea

E-Mail : VisualSuspect.jpg@gmail.com 

Phone : +8270 4157 1000

11am ~ 6pm / Monday ~ Friday (KR).



Tax & Duties

International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again. All related costs (return shipping, etc.) will be deducted from the refund.

🛒 Refund & Returns Policy

How To Refund & Exchange

To return or exchange your purchase for any reason please contact visualsuspect.jpg@gmail.com and include.


 - Your order number

 - Name on the order

 - Email the order was made with

 - Your request.



Please Note That 

We currently do not do exchanges. You will have to go through the return process and order a new product.


The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will be refunded within 5-7 business days through the method of payment the item was originally purchased.


You may return or exchange (where available) your BadBlue Online Store purchase for any reason, subject to adherence to these terms.

 

 - Returns or exchanges are accepted within 14 days from the date of purchase. Items returned later than 14 days will not be accepted.


 - Discounted products or products with non-returnable information on the detail page cannot be returned or exchanged.


 - Items must be in ORIGINAL CONDITION and must not have been worn, altered or washed. All TAGS must remain attached.


 - If you realize you bought the wrong size, you will need to make a new order and open a return request for the wrong size. 


 - Once we receive the item, you will be refunded within 14 business days through the method of payment the item was originally purchased.



Please Send The Package To

BadBlue 3F

33, Myeonmok-ro 48-gil, Jungnang-gu,

Seoul, Republic of Korea

E-Mail : VisualSuspect.jpg@gmail.com

Phone : +8270 4157 1000



More Info

Please contact visualsuspect.jpg@gmail.com for any further information or questions, we are always happy to help!

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